IMPORTANT NOTE
=============
Trial versions will run for 30 days from installation date. 
Do not edit the system date during the trial as this is likely 
to terminate the trial. Once a trial has terminated the system
can not be reset without the registration of a licence.

Minimum System Requirements
--------------------------
Operating System: 32 bit Windows 95/98/NT

Minimum Requirements for Communications Option
--------------------------------------
Communications Device: CT Card or Voice Modem with Caller ID support.
Terminal Service Provider (TSP): UnimodemV. (for caller ID)
  (An upgrade is available from Microsoft web site if you have 
  an old 95 version without voice support - i.e. Unimodem)
Telephone Line: For Caller ID you will need to make sure that 
  you telephone line provider offers the service and that it is 
  switched on. If you have not requested the service then it may 
  well not be enabled at this point.


CONTENTS
(i)   Known Installation Issues
(ii)  Backing Up
(iii) Installation
(iii-b) IMPORTANT - Installing on a Network
(iv)  Manual
(v)   Software Status
(vi)  Program Description
(vii) Contact details


(i) Known Installation Issues
============================
Problem: The following message(s) or similar is displayed while 
starting or running the program:- 'Alias Not Found', 'Table Not Found', 
'Unknown Database Alias', 'Object Not Found', 'Could Not Find Object', 
'Merging the configuration file has failed', 'Engine version mismatch'
Cause: The aliases are stored in the Borland Database Engine (BDE) 
configuration file, which is a shared resource used by many applications. 
It is possible that another application that uses the BDE was 
running during the installation, or there may be a previous 
installation of the BDE, which was not correctly uninstalled 
or registered with the system registry. Either way, the 
installation program was unable to automate the setup.
Solution: Make sure that that no programs are running, 
then Re-Run Setup selecting the COMPACT SETUP type. 
This will re-install the Borland Database Engine components 
only and seems to cure the problem. If this fails you may have
to manually setup the aliases - see aliases below or in the program help.
If this does not work see the MrgError.txt file for further help.

When you run the program you will see speed buttons with Icons on 
the screen. If the icons are not visible you need to update your 
Comctl32.dll file to a later version. You can use the utility 
program 40comupd.exe to update the file. See program help on Microsoft
upgrade.


(ii) Backing Up
==============
The ..\Data(xx) folder contain the critical Data files which can 
NOT be replaced if you suffer system problems, etc. BACK THEM UP !!! 
To prevent an acidental overwrite on a re-install the files in 
the data directory are not overwritten if they exist. If you wish 
to replace the existing files with empty files, manually delete 
the contents of the data directory first then re-install the data files.


(iii) Installation
================
To Install unzip the zip file into a temp folder and 
run the setup program.

(iii) IMPORTANT - Installing on a Network
========================================
BDE Network Access Requirements & Data Directory information 

The default location of Files 
(where ProgramName is the installed program) is:-
DriveX:\Program Files\DataLynx\ProgramName\Data(xx) (Database Tables)
DriveX:\Program Files\DataLynx\ProgramName (Program/help files)
DriveX:\Program Files\DataLynx\ProgramName\Rpt (Temporary Tables)
DriveX:\Program Files\Borland\Comman Files\BDE (Borland Database Engine)

FILE LOCATIONS
During the Installation SETUP, select a CUSTOM SETUP in order 
to install the following components in the correct locations.
For maximum speed on a network:-
Load the Program Application, Help Files and Borland Database 
Engine (BDE) on the local hard drives. 
Load the Data Tables on the network server.
Always Load any Report & Temporary Files on the local hard drive 


BORLAND DATABASE ENGINE SETUP
Following the Installation SETUP, it is critical the the BDE is 
configured correctly for use on a network. You will need to check 
and or set on each machine:-
1.Alias settings
2.Net Dir settings
3.Local Share setting

ALIASES
The program reads the ALIASES set in the BDE Administrator to 
locate files. Aliases contain the path to the locations of 
directories used by the program. If you install in a none 
standard location or receive the messages 'UnKnown Alias', 
'Path/Table not Found',  check your aliases. An example of typical 
aliases is listed below, it assumes that the data files are loaded 
on the server which we will call F: and the Program and Database 
engine is installed on the local drive C:

(EXAMPLE ONLY)
Alias Name	Path Setting					Storage
Program		C:\Program Files\Datalynx\ProgramName		Program Folder
ProgramData	F:\Program Files\Datalynx\ProgramName\Data(xx)	Data Tables
ProgramReports	C:\Program Files\Datalynx\ProgramName\Rpt	Temporary Tables

Setting up aliases (See the Database Topic in the program Help 
file for the alises names required)
1. Run the BDE Administrator from Program group of icons
2. Select Databases Tab
3. If Databases has a plus sign next to it, Click it to display the Aliases
4. Click the Icon next to the Alias Name you wish to edit, 
5. Use the browser button in the Definitions screen on the right to set the Path to the correct location.
6. Repeat step 4 & 5 for all aliases in list
7. Save Edits when you Exit
If the alias does not exist
1. Select Object on the menu
2. Select New and Click OK
3. A new alias will appear highlighted on the left of the screen, edit the default name given to that required
4. Use the browser button on the Definitions screen on the right to set the Path to the correct location.
5. Repeat steps 2 - 4 for all aliases in list
6. Save Edits when you Exit


NET DIR SETTINGS (Network Control File - Pdoxusrs.net)
The Net Dir setting (BDE Network Control File - pdoxusrs.net) 
in the BDE Administrator MUST BE SET TO THE SAME location on ALL 
local systems- Typically F:\ 
Where ever it is placed, all Users will require FULL Read/Write 
Access to all data locations and the BDE Network Control File location 
- it is necessary to grant access to the entire drive (root level access). 
Note. If you do not have a Pdoxusrs.net file it will be automaticaly 
created the first time you run the application program.

A consequence of ignoring the correct setup of the Net Dir 
(Pdoxusrs.net file) can be lost data and damaged Tables, 
often accompanied with the message 'index out of date'. 

To Set the Network control file
1. Run BDE Administrator from PowerQuote group of icons
2. Select Configuration Tab
3. Click the plus next to Configuration 
4. Click the plus next to Drivers
5. Click the plus next to Native
6. Click the Icon next to Paradox
7. Use the browser button on the Definition screen on the right to set the Net Dir to the correct location.
8. Save Edits when you Exit

LOCAL SHARE
IF you are running on a network you must also set the 
System Configuration Setting:- Local Share = TRUE to ensure 
effective record locking. 
To Set local share
1. Run BDE Administrator from PowerQuote group of icons
2. Select Configuration Tab
3. Click the plus next to Configuration 
4. Click the plus next to System
5. Click the plus next to INIT
6. Edit the LOCAL SHARE to be TRUE in the Definition screen on the right
8. Save Edits when you Exit

Other Considerations
1. Generally, all technical papers we have read recommend Disabling 
the 'New File Sharing and Locking Semantics' with Windows 95 to 
prevent problems.
2. Although our software instructs that edits made to tables 
be written to disk after each update, Windows 95 will caches 
these by default until it is ready. This can also be disabled 
by selecting 'Disable write behind caching for all drives'. 
This gives the best chance of preventing table out of date 
problems should you experience any operating system problems. 
The down side of disabling caching is a possible decrease in 
performance. It is an option of Safety v Speed, the choice is 
down to the user. 
Both of these options can be set on the Troubleshooting Tab 
of the File System Properties Form in System on the control Panel.

If you are installing on Windows NT/95 also see the file 
TI3342.html. 


(iv) Manual
=========
If you would like to print the on line help out as manual, 
locate the <programname>.doc file in the program directory 
(where <programname> is the name of the program you are 
installing i.e. CallMgr.doc for the CallMgr program).
Hint. if you can not locate the file use Start.. Find... Files or Folders.


(v) Software Status
================
This Software Program is Shareware. This means that the 
unregisterd 30 days trial version is a fully usable version 
and can be freely distributed for trial purposes. However, 
registered versions must be paid for so can not be redistributed. 


(vi) Program desription
===================
Call Attendant is interactive voice response software for small 
business that either do not warrant a full-time receptionist or 
simply wish to free up receptionist time. It offers more control 
over which phone calls are taken and gives a professional image 
without the need for expensive switchboard equipment. It screens 
incoming calls, notifies you of the caller ID and locates the 
callers record if is in your database. The Call Manager contact 
management database software is utilised to hold customer records. 
Calls are automatically answered and handled with user definable 
prompts and hold music. By setting up prompt option messages to 
correspond with the phone keypad you will know in advance the 
nature of the call i.e. sales, support, accounts enquiry, etc. 
Call Attendant helps filter out unsolicited cold canvass calls 
so you are not needlessly interrupted. Should you provide chargeable 
services you can issue valid clients with a PIN to enter when 
the support/service option is selected, ensuring only calls from 
those authorised to contact you by phone are taken. Any unauthorised 
callers would then receive your 'apropriate' message on how they 
should log their query, etc. When you are tied up or busy the call 
is taken and held while you finish up your task so you don't miss 
the call. When you are unavailable or out Call Attendant can put 
the caller on hold to music or offer to take a message. Conversations 
that take place over the phone can also be recorded. When you are 
out of the office you can dial in and enter your own password to 
retrieve messages remotely. If you have more than one line and 
have call divert available you can have calls diverted on busy 
so that they come in and queue to music on one of your other lines. 
This means callers don't get engaged tones until all lines are busy 
and they do not hang-up because the call was not answered. All calls 
received are logged with the date and time, caller's number and name. 
So if you are out or miss a call for any reason simply check your call log.		
In addition to the software you require a tapi compliant telephony 
voice card or voice modem and sound card. The download software is the 
full-unrestricted version, which has a 30-day evaluation period before 
registration is required.
Free Call Manager included in software:
Call Manager isContact management database software that maintains 
contact records on customers. Customer records contain fields designed to 
help with effective future marketing and predicting sales targets. Each 
of the customer records contains a contact table where details of each 
call is entered along with a date stamp. Enter From-To dates to display 
all records that require a call-back for that period, Call Manager can 
also auto dial the telephone number of the selected record for you. 
Many fields are available for instant search or lookup of records. You 
can also apply powerful filters to the database using any combination 
of fields and conditions to display records that match specific 
criteria. E.g. To display sales leads with a 75% or greater chance of 
ordering by a certain date. Reports can be run to help with sales 
forecasting, mailing labels can also be produced using the selection 
criteria. Report Generators like Crystal Reports can be utilised to 
produce custom reports, or word processors like Microsoft Word can be 
used to import data direct into mail-merge letters.



(vii) Contact details 
===================
sales@datalynxsolutions.co.uk
support@datalynxsolutions.co.uk
Pricing & Order details: www.datalynxsolutions.co.uk/callatt

Call Attendant is Copyright © 1998-2000 by DataLynx Solutions Ltd
Thanks to Martin Djernæs for the network communications component 'TmdMailSlot'. 
TmdMailSlot is Copyright © 1997-99 by Martin Djernæs.