README file for Advanced Call Center (ACC) 3.5

March 15, 2001

By Oleg Afonin


Latest updates can be found at 
http://www.voicecallcentral.com/



	In this README:

 1)  What is Advanced Call Center
 2)  System/Hardware requirements
 3)  Compatible modems
 4)  Install
 5)  Un-install
 6)  Online documentation
 7)  Pricing
 8)  Distribution
 9)  Registering
 10) Contact info


1)  What is Advanced Call Center ?


Advanced Call Center is a full-featured yet easy-to-use 
answering machine software for your voice modem. All 
necessary functions are supported: Caller ID lets you 
see and hear who’s calling via screen pop-ups, 
distinctive rings and caller’s name announcement with 
speech synthesis. “Black” and “white” list functions 
filter calls based on caller database, call origin and 
other parameters. You can map personalized greetings to 
callers, organize information in phone books and record 
conversations.

Advanced features include pager notification, sending 
call details and voice messages over e-mail, and 
starting an external fax program when an incoming fax 
call is recognized.

Tightly integrating voice modem with the sound card, 
Advanced Call Center offers a feature that leading
competitors do not — rea l time voice transfer from
telephone line to PC sound system, so you don’t need
an extra speaker attached to the modem!

Runs as a tray application when idle, uses minimum 
system resources, and automatically frees the modem for 
an Internet connection.


2)  System/Hardware requirements

The program is a software application that uses a voice 
capable modem to handle incoming telephone calls.

- IBM-compatible personal computer with Pentium or 
  higher processor
- Windows NT 4.0/Windows 2000, Windows 95/98
  
  Windows 95 and NT 4 users may need an updated 
  comctl32.dll
  or Microsoft Internet Explorer 4 or 5.

- Caller ID capable voice modem connected to your 
  telephone line
- Caller ID service from your telephone company
- Sound card and connected speakers recommended

   
   Caller ID

In order to be able to receive Caller ID information 
you have to subscribe to a Caller ID service from your 
telephone company.

More information on Caller ID in the online 
documentation.


3)  Compatible modems


Advanced Call Center has been tested and is compliant 
with a wide range of modern voice modems, including 
external and internal (ISA or PCI) modems and Windows 
modems.


4)  Install


To install, run the file you just downloaded and follow 
the instructions.

After files are installed and you run the program for 
the first time, you will be prompted for COM port 
number, modem name and type of Caller ID you will use.



5)  Un-install


To uninstall, exit the program and run 'Uninstall' from 
the Windows Start menu. After than you may need to 
manually remove your settings and wave files you 
recorded; they reside in the folder where Advanced Call
Center was installed.



6)  Online documentation available


Further information and documentation is in the online 
documentaion CHM file, an MS Compressed HTML file. If 
you cannot start this file, you probably don't have MS 
Internet Explorer 4.0 or higher. In that case you 
should either  install Internet Explorer or download 
the special help file version for non-IE browsers (it 
will use Java applet to display itself).



7)  Pricing


   Pricing

See Order.txt or the corresponding Online Documentation 
topic for registration details and pricing. 

Current version of Advanced Call Center is $35. Registered
customers will get all minor updates (say, from version 3.0
to 3.5) for free, and get significant discounts on future
major upgrades (version 3.0 to 4.0).


   Limitations

An unregistered version does not allow you to hide the 
main window on startup - if you want the program to go 
in tray, you have to close this window by hand. There 
is no such limitation in the registered version.
In an unregistered version you are limited with 3 
identities. In the registered version you can maintain 
unlimited number of identities.



8)  Distribution


The program is freely distributable unless it is not 
modified in any way, all files are preserved and you do 
not distribute your registration license.



9)  Registering


See Order.txt or the corresponding Online Documentation 
topic for registration details and pricing.

You can purchase Advanced Call Center for $35.


   Why register?


By registering, you support the author to improve the 
program furthermore.
Registration key will be delivered to you by e-mail. 
This key will unlock the program into registered 
version. In registered version your name will be shown 
in the 'About' dialog box, and you will be able to hide 
Control Deck from showing on each program run.

You will also receive free technical support by e-mail. 

To register, use the following link:

http://www.voicecallcentral.com/order.htm

You will be offered to register on-line through secure 
Web server using your credit card. More information on 
registration details is available in the help file 
('Ordering' section) and product's home page.



10) Contact info


Please visit product Web page at
http://www.voicecallcentral.com/
