# Windows NT 4.0 Troubleshooting

If Windows NT reports an error or you can’t connect to the network, try the suggestions here first, then refer to the general troubleshooting steps.

- Make sure that you use the drivers for this adapter. Drivers are located on the Product CD.

- In your computer’s BIOS settings, make sure "Plug and Play OS" is set to NO.

- Make sure the driver is loaded and the protocols are bound. Check the Settings in the Control Panel’s Network/Bindings dialog box.

- Check the Windows NT Event Viewer for error messages.

- If you are attaching to a NetWare network, check your frame type and verify that NetWare client or server software has been installed.

- Test the adapter using the diagnostics tab of the Intel PROSet control panel utility (this was installed on your system when you installed the adapter).

- Check with your LAN administrator — you may need to install supplemental networking software.

`Last modified on 12/22/03 12:17p Revision 3`