Contents

The following Help Topics are available:

Description

Starting Register

Other Methods of Registering

Modem Dialing Options

Preparing Your Modem

Registration Error Messages

For Help on Help, Press F1

Version 2.1.01

September 29, 1997


Description

This program allows you to register your new PC Card by using a modem to call 3Com's Registration Server.  Register will ask you for all the required information and then send this information, by modem, to 3Com.

If you have just installed your modem, this is also an excellent way to make sure that it is working correctly.


Starting Register

Register is started automatically after you have installed a 3Com PC Card.  If you exit Register before successfully completing the registration, you will be given the option to have Register automatically start again the next time Windows is restarted.

Manually starting Register under Windows 3.1

     1.	If you have not run SETUP, you will need to copy the necessary files to your hard disk.  Insert the installation diskette and, at the DOS prompt (or in a Windows DOS Box), type the following commands:

     md c:\mhz

     copy a:\register.* c:\mhz

     2.	In the Windows Program Manager, click on File, then Run.

     3.	At the Command Line box, type   c:\mhz\register   and press ENTER.

Manually starting Register under Windows 95

     1.	If you have not run SETUP, you will need to copy the necessary files to your hard disk.  Insert the installation diskette and, at the DOS prompt (or in a Windows DOS Box), type the following commands:

     md c:\mhz

     copy a:\register.* c:\mhz

     2.	Go to Start.

     3.	Select Run.

     4.	Type   c:\mhz\register   and press ENTER.


Other Methods of Registering

In addition to registering your PC Card by using the Register program, there are several other possible methods:

Mail in the Product Registration Card that came in the box with your 3Com PC Card

Complete the 3Com PC Card registration web page at http://www.mhz.com/register/register.html

Register via our BBS at 801-320-8841


Modem Dialing Options

Outside Number

Many offices and hotels require you to dial an extra number to reach an outside line.  That number needs to be entered here.  If you are calling from your home, this should not be necessary.

Call Waiting

If you have call waiting, check this box.  Doing this will temporarily disable call waiting while you register your PC Card.  The registration could fail if you have call waiting, do not check this box, and someone calls while you are using your modem.

Tone/Pulse Dialing Mode

Most phone lines now support tone mode.  Select "pulse" if your phone line does not.  Many office and hotel phone lines require tone dialing.


Preparing Your Modem

Before you can register, you need to have your modem inserted and attached to a standard (analog) telephone line.

Cabled modem connected to the telephone jack:

XJACK modem with the phone cord:

XJACK modem connected to the telephone jack:


Error Messages

This section includes a list of possible errors that could occur while attempting to register your PC Card.  Select an error message for more information on what problem was encountered, and to see a list of possible solutions to that problem.

Error Messages

No Modem Found

No Dial Tone

Busy

No Answer

No Carrier

Other Errors


No Modem Found

Register was unable to detect any installed modems.

The following are some things that could correct the problem:

Make sure you have run the installation program for the modem and that the modem is fully inserted.

Try re-installing the modem.

If your modem is still not up and running, call Customer Support at 801-320-7777.


No Dial Tone

The modem does not appear to be attached to a working phone line.

The following are some things that could correct the problem:

Check your phone line and cable connections.  Make sure the RJ11 connector is plugged in to the modem and that the cable is connected to the wall jack securely.

Is the modem connected to a standard (analog) telephone line?  Many offices and hotels use digital phone jacks, which are incompatible with modems.

If you are required to dial a prefix, such as 9, make sure that it is dialed first.

If you have call waiting, make sure you disable it.

Listen for a normal dial tone on the line.  If the dial tone sounds different than normal, find another line.

Make sure no other phone extension has been picked up on the same line.

Try re-installing the modem.

If your modem is still not dialing, call Customer Support at 801-320-7777.


Busy

The 3Com Registration Server has no free modems to respond with.

There are only a limited number of modems available to use in handling modem registrations.  However, it is rare that all lines are unavailable for an extended period of time.  Please try to register again later.  You can also try to register during the evenings, or on weekends, when the Registration Server is used less frequently.


No Answer

The call to the 3Com Registration Server was made, but the modem receiving that call did not answer.

Occasionally, the 3Com Registration Server, or one of its modems, will stop working correctly.  If a modem has stopped responding, try to register again.  Often, calling again will connect you to a different, working modem.  If you try to register more than twice, and get a "No Answer" error, please contact Customer Support at 801-320-7777 so they can correct the problem.


No Carrier

Your modem had difficulty connecting to the 3Com Registration Server.

The following are some things that could correct the problem:

Try registering again.  Modems occasionally fail to connect.

If you received a No Dial Tone error while registering, and disabled the dial tone detection, try the suggestions under No Dial Tone.

If you are calling using a cellular telephone, try using a standard land-line telephone connection instead.

Call using a different phone line.  Some phone lines may connect better than others.

If your modem is still not connecting to the Registration Server, call Customer Support at 801-320-7777.


Other Errors

There are several other problems that can occur while trying to register your PC Card.  These problems can be caused by a combination of the Register program, your modem, or 3Com Registration Server not working correctly.

The following are some things that could correct the problem:

Make sure that you have at least 5 megabytes (5,000,000 bytes) of free hard disk space.

If you are running Register from the floppy diskette, copy it to the hard disk and run it again.  Register should already have been copied to your hard disk if you ran Setup.

Try shutting down your computer, leaving it turned off for at least 5 seconds, restarting Windows, and Registering again.

Try re-installing the modem.

An important thing to consider is that, even if the PC Card registration program keeps reporting errors, your modem may be working correctly.  Try using another communications package, or the diagnostics program included on the installation diskette, to see if your modem is really working correctly.